Last Updated on February 27, 2023 at 10:05am
Now that the evacuation order has been lifted, Norfolk Southern is working with local, state, and federal partners to provide assistance to East Palestine residents as they return home.
Norfolk Southern will continue to keep the Family Assistance Center open, with hours from 10 a.m. to 8 p.m. Residents can also check here for information on voluntary in-home air monitoring.
For questions, please contact the appropriate Norfolk Southern representative listed below:
NS Assistance Center:
800-230-7049 (24hr)
Norfolk Southern Police Emergency:
800-453-2530
Media Contact:
[email protected]
See below for recent updates from East Palestine.
Last Updated on April 30, 2024 at 10:24am The Morning Journal published a story about the official opening of Norfolk Southern’s Field Office in East Palestine. “In the weeks that followed last year’s train derailment in East Palestine, Norfolk Southern CEO Alan Shaw made a promise to the village and surrounding communities. Admittedly, he couldn’t undo…
Last Updated on April 18, 2024 at 12:20pm New office operations to begin April 22 The Norfolk Southern Family Assistance Center (FAC) will begin operations out of the new permanent field office beginning Monday, April 22. While exterior renovations are completed, residents will be able to meet with staff during updated operating hours, from 9…
Last Updated on April 9, 2024 at 8:06am $600 million settlement underscores commitment to making it right ATLANTA, April 9, 2024 – Norfolk Southern Corporation (NYSE: NSC) announced Tuesday that it has reached a $600 million agreement in principle to resolve a consolidated class action lawsuit relating to the East Palestine derailment. If approved by…