We’re Here to Help
Who to Call
For questions, please contact the appropriate Norfolk Southern representative listed below.
Norfolk Southern Police Emergency:
Family Assistance Center:
800-230-7049 (Taking calls during FAC operating hours)
Residential Re-Entry Request Hotline:
CTEH Taggart Road Incident Hotline:
Media Contact:
Who we Are
Since the derailment, it’s been all hands on deck to help East Palestine recover and thrive. We are making significant progress cleaning the site, helping families and businesses, and investing in the community.
We have more work to do, and we will do whatever it takes to make it right for this community and the surrounding areas. We’re in it for the long haul.