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Derailment in East Palestine, OH

Last Updated on February 27, 2023 at 10:05am

Norfolk Southern continues to work in the East Palestine community along local, state, and federal officials. The NTSB will be the lead agency for providing updates on the incident.

We have established a Family Assistance Center to address the needs of the community and support those directly impacted. For more information about the Family Assistance Center, Operation Return Home, or other questions about the derailment and continued efforts within the community, please click here.

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Latest News Updates

We’re Here to Help

For questions, please contact the appropriate Norfolk Southern representative listed below:

NS Assistance Center:
800-230-7049 (24hr)

Norfolk Southern Police Emergency:
800-453-2530

Media Contact:
[email protected]

All Latest News Updates

See below for recent updates from East Palestine.

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  • NS Field Office officially opens in East Palestine

    Last Updated on April 30, 2024 at 10:24am The Morning Journal published a story about the official opening of Norfolk Southern’s Field Office in East Palestine.  “In the weeks that followed last year’s train derailment in East Palestine, Norfolk Southern CEO Alan Shaw made a promise to the village and surrounding communities. Admittedly, he couldn’t undo…

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  • Family Assistance Center to Move to East Palestine Field Office

    Last Updated on April 18, 2024 at 12:20pm New office operations to begin April 22 The Norfolk Southern Family Assistance Center (FAC) will begin operations out of the new permanent field office beginning Monday, April 22. While exterior renovations are completed, residents will be able to meet with staff during updated operating hours, from 9…

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  • Norfolk Southern reaches agreement in principle to settle East Palestine derailment class action

    Last Updated on April 9, 2024 at 8:06am $600 million settlement underscores commitment to making it right ATLANTA, April 9, 2024 – Norfolk Southern Corporation (NYSE: NSC) announced Tuesday that it has reached a $600 million agreement in principle to resolve a consolidated class action lawsuit relating to the East Palestine derailment. If approved by…

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