Home » Family Assistance Center to Move to East Palestine Field Office

Family Assistance Center to Move to East Palestine Field Office

Last Updated on April 18, 2024 at 12:20pm

New office operations to begin April 22


The Norfolk Southern Family Assistance Center (FAC) will begin operations out of the new permanent field office beginning Monday, April 22. While exterior renovations are completed, residents will be able to meet with staff during updated operating hours, from 9 a.m. – 5 p.m. Monday – Friday in the new space located at 248 North Market Street.


New location effective April 22:

248 North Market Street

East Palestine, OH 44413


Contact:

Call the FAC: 800-230-7049 or 330-426-8400


New hours effective April 22:

Monday – Friday: 9 a.m. – 5 p.m.
Saturday, Sunday: Closed

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We’re Here to Help

For questions, please contact the appropriate Norfolk Southern representative listed below:

NS Assistance Center:
800-230-7049 (24hr)

Norfolk Southern Police Emergency:
800-453-2530

Media Contact:
[email protected]

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See below for recent updates from East Palestine.

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