Home » Norfolk Southern to host open house, connecting businesses with recovery resources

Norfolk Southern to host open house, connecting businesses with recovery resources

Last Updated on August 23, 2023 at 9:53am

East Palestine and Western Pa. businesses are invited to the East Palestine Memorial Library, where Norfolk Southern will offer guidance on available support


EAST PALESTINE, OH, August 21, 2023 — Norfolk Southern Corporation (NYSE: NSC) is hosting an open house for local business owners impacted by the February train derailment. The special event will take place on Thursday, August 24 from 11 a.m. – 3 p.m. and Tuesday, August 29 from 4 – 7 p.m. at the East Palestine Memorial Public Library.


For months, Norfolk Southern has offered assistance to businesses through the Family Assistance Center (FAC). These two sessions present a chance to spotlight the services available and nurture community connections. Representatives from Norfolk Southern will be onsite to connect businesses with resources to aid in their recovery, including reimbursement for losses incurred as a result of the derailment.[i]


“We hope this event provides a space where we can listen, connect and extend our support to local businesses, understanding the challenges they faced following the February derailment,” said Will Harden, Senior Director of Legal Claims at Norfolk Southern. “This touchpoint represents another important step to helping the community recover and thrive.”


The FAC is located at 191 E. Rebecca Street and is available to business owners and residents Monday, Tuesday, Thursday and Friday from 10 a.m. to 6:30 p.m. and Wednesday noon to 8 p.m. The FAC is closed Saturday and Sunday. Businesses can also call the FAC at (800)230-7049 or email at [email protected] for information or assistance. 


To date, Norfolk Southern has committed $68.7 million to East Palestine and the surrounding communities. Learn more at: NSMakingitRight.com.


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About Norfolk Southern


Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid approximately 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.


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*Business owners represented by counsel should ask their attorney to reach out to the NS Family Assistance Center before attending the Open House.

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