Home » Norfolk Southern Family Assistance Center Operating Hours for November 2023

Norfolk Southern Family Assistance Center Operating Hours for November 2023

Last Updated on November 7, 2023 at 6:55pm

The Family Assistance Center (FAC) will be closed for a staff day on Nov. 10, and Thanksgiving week, Nov. 20 – Nov. 24. Residents are encouraged to visit the FAC for assistance prior to and following these dates to address any needs.

Residents can visit the FAQs page for any questions while the center is closed.

FAC regular hours of operation:

  • Monday, Tuesday, Thursday, Friday: 10 a.m. – 6:30 p.m.
  • Wednesday: 12 – 8 p.m.
  • Saturday, Sunday: Closed

      

FAC Closed Friday, Nov. 10.

Reopening Nov. 13

FAC Closed Monday, Nov. 20 – Friday, Nov. 24.

Reopening Nov. 27



Media inquiries:

Media Relations, 404-420-4444

View All Latest News Updates

Latest News Updates

We’re Here to Help

For questions, please contact the appropriate Norfolk Southern representative listed below:

NS Assistance Center:
330-426-8400 (24hr)

Norfolk Southern Police Emergency:
800-453-2530

Media Contact:
[email protected]

All Latest News Updates

See below for recent updates from East Palestine.

View All Latest News Updates
  • Village of East Palestine, Norfolk Southern Announce Settlement of All Claims by Village Arising from Derailment

    East Palestine, Ohio – The Village of East Palestine and Norfolk Southern Corporation are pleased to announce that they have resolved all claims by the Village arising out of the Feb. 3, 2023, train derailment.  The settlement provides the Village with $22 million from Norfolk Southern to be used for priorities identified by the Village…

    Read More »

  • Norfolk Southern Supports East Palestine Region with Grants

    Last Updated on December 18, 2024 at 9:44am In 2024, Norfolk Southern distributed over $300,000 to organizations throughout Eastern Ohio and Western Pennsylvania as part of its Safety First and Thriving Communities grant programs. The grant programs support local organizations dedicated to fostering safe, sustainable operations, workforce development, and resilient communities across Norfolk Southern’s 22-state…

    Read More »

  • East Palestine Field Office Finalized

    Last Updated on October 8, 2024 at 4:36pm Last week, the Norfolk Southern Field Office in downtown East Palestine was officially completed with the addition of the NS sign.  The field office (248 N. Market Street), which is home to the Family Assistance Center, remains open to community members Monday – Friday from 9:00 a.m.…

    Read More »