Home » Norfolk Southern Family Assistance Center Operating Hours for November 2023

Norfolk Southern Family Assistance Center Operating Hours for November 2023

Last Updated on November 7, 2023 at 6:55pm

The Family Assistance Center (FAC) will be closed for a staff day on Nov. 10, and Thanksgiving week, Nov. 20 – Nov. 24. Residents are encouraged to visit the FAC for assistance prior to and following these dates to address any needs.

Residents can visit the FAQs page for any questions while the center is closed.

FAC regular hours of operation:

  • Monday, Tuesday, Thursday, Friday: 10 a.m. – 6:30 p.m.
  • Wednesday: 12 – 8 p.m.
  • Saturday, Sunday: Closed


FAC Closed Friday, Nov. 10.

Reopening Nov. 13

FAC Closed Monday, Nov. 20 – Friday, Nov. 24.

Reopening Nov. 27

Media inquiries:

Media Relations, 404-420-4444

Latest News Updates

We’re Here to Help

All Latest News Updates

See below for recent updates from East Palestine.

  • Norfolk Southern announces next phase of East Palestine assistance program

    Last Updated on December 5, 2023 at 4:24pm With the most intensive remediation work complete, focus turns to long-term initiatives. ATLANTA, December 5, 2023 – Norfolk Southern Corporation (NYSE: NSC) announced Tuesday the next phase of community assistance in East Palestine and the surrounding areas in Ohio and Pennsylvania. In October, the company completed the…

    Read More »

  • East Palestine Economic Roundtable Looks to Spark Economic Recovery in Village

    Last Updated on December 2, 2023 at 1:14pm Norfolk Southern helped to convene an economic development roundtable at the American Legion Hall in East Palestine on Thursday, bringing together village leaders and local and state officials, as well as Federal Emergency Management Agency (FEMA) Recovery Coordinator Jim McPherson and Norfolk Southern CEO Alan Shaw for…

    Read More »

  • A Norfolk Southern employee’s commitment to home

    Last Updated on December 2, 2023 at 11:19am Jeremy Vranesevich, a Norfolk Southern craft employee who lives in East Palestine, took on a special role as a community liaison in February 2023. Over the following months, Jeremy found ways both small and big to help support his community. Now, he’s transitioning to a new role…

    Read More »