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Reports of unofficial services to residents

Last Updated on February 27, 2023 at 10:05am

Teams on the ground in East Palestine are reporting residents may be receiving potential calls from unofficial cleaning services, including requests for residents to sign paperwork related to home entry access agreements. These are not on behalf of Norfolk Southern or its partners; the official company contracted for cleaning services does not ask residents to sign a form for access to their home. Additionally, no one affiliated with Norfolk Southern is going door-to-door offering any type of services. All services are scheduled through the Family Assistance Center.

Norfolk Southern and our teams are committed to providing resources and services for residents. If you have any questions about the authenticity of any service, please contact the Family Assistance Center at (800)-230-7049 (24hr) to discuss.

Norfolk Southern recommends that impacted residents remain vigilant around unofficial services or requests to avoid issues of fraud. Do not provide personal information to unknown organizations or individuals and be wary of attempts to apply pressure tactics to pay for services.

For additional information on how to avoid and report scams, please visit: https://consumer.ftc.gov/scams

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